Refund Policy

1. General Refund Policy

At PVAGATE, we strive to provide high-quality accounts and excellent service. We understand that issues may occasionally arise, and we have established the following refund policy to address such situations fairly and transparently.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Accounts are non-functional or inaccessible upon delivery
• Accounts do not match the specifications ordered (wrong age tier, quantity, or platform)
• Technical issues preventing account access that cannot be resolved

3. Refund Request Process

To request a refund, you must:

• Contact us within 24 hours of delivery
• Provide your order details and proof of purchase
• Clearly document the issue with screenshots or error messages
• Allow us reasonable time to investigate and attempt resolution

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Accounts suspended or banned due to violation of platform terms of service after delivery
• Issues arising from improper use or handling of accounts
• Change of mind after successful delivery
• Requests made after the 24-hour window
• Accounts flagged due to suspicious activity patterns initiated by the buyer

5. Partial Refunds

In cases where only a portion of the order is affected, we may offer partial refunds proportional to the affected accounts. This will be determined on a case-by-case basis after investigation.

6. Replacement Policy

In many cases, we may offer account replacements instead of refunds. Replacements will be provided for:

• Non-functional accounts confirmed within the warranty period
• Accounts that do not match ordered specifications

7. Investigation Process

All refund requests undergo an investigation process that typically takes 24-48 hours. We reserve the right to request additional information to verify claims. Decisions made after investigation are final.

8. Payment Method

Refunds will be issued using the same payment method used for the original purchase. Processing times may vary depending on the payment provider.

9. Account Responsibility

Once accounts are delivered and confirmed functional, the buyer assumes full responsibility for:

• Following platform terms of service
• Maintaining account security
• Using appropriate IP addresses and access methods
• Avoiding activities that may trigger platform restrictions

10. Contact for Refunds

To initiate a refund request, please contact us through:

• Telegram: @Jackson54654
• WhatsApp: +923706150587
• Email: a78214049@gmail.com

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Last Updated: December 2024